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Various air balloons of different pastel colours and sizes. Details of creative gender neu

Policy

Our Policy

premier party props Responsibility

premier party props will continue to strive and provide great customer service. Premier party props will provide quality prop rentals in the best conditions. We try to have the best quality Props available. 

 

Customer Responsibility

Customer will need to provide access to the venue for two hours before the event start time and two hours for pick up after the conclusion of the event to allow Premier Party Props to set up and to remove prop rentals and decorations. Access must include vehicle parking near the venue entrance.

Customer will need to provide adequate electrical power to meet the needs for any prop rentals or equipment. Premier Party Props does not provide extension cords.

All props, furniture, and decorations Premier Party props provides are daily rentals for the agreed-upon time, and premier party props will remove them at the conclusion of the event unless agreed otherwise.

Changes to Order

STORE CREDIT. NO REFUNDS 24 HOURS AFTER THE ORDER IS PLACED.

The order is considered complete, and our rental agreement is in effect once you have successfully completed payment and have acknowledged acceptance of all terms and conditions within this agreement. The 24-hour window for permissible modifications or cancellations to your order starts immediately following the confirmation of your payment.

Same day cancellations or rescheduling are not subject to store credit or refunds. 

Customer is obligated for the first 24 hours to change orders. After the first 24 hours, changes are not allowed.

Customer may add items to the order, subject to the same terms. Customer acknowledges that any changes to order after the first 24 hours are subject to store credit.  Store credit will be held on file for 1 full calendar year from when the original order was placed.

Liability

Please ensure that all gates, doorways and any other entry points are wide enough for our team to enter through safely to avoid damages to our props and/or property. All prop dimensions are listed on our website under the prop description. We are not liable for any damages, niches, and/or scratches to property if the entryway is not wide enough for access.​

Customer is responsible for the safety and reliability of the event venue and its furnishings. Customer is also responsible for any injury, loss, or damage to premier party props employees or equipment resulting from the conduct of event attendees and of staff not employed by premier party props.

Payments & Security Deposit

50% of the total invoice amount is required to secure your event date.  If the customer cancels the order more than 24 hours after confirmation, Premier party props will retain the deposit & customer is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.

Credit card authorization form must be filled out for each event for security purposes and for any damaged or loss of prop rentals.

Damage and Loss

In the event that equipment provided by premier party props is damaged or lost due to the actions of event attendees or of staff not employed by Premier party props, Customer agrees to pay for all repair or replacement up to the full value of the lost or damaged items, including shipping and handling.

 

Please be advised, any damage to Props will result in fees being charged for loss/ damage.

 

Premier party props cannot control the weather. This damage includes, but; not limited to the following:

  • Damage caused by Wind / Water / Extreme heat or cold.

  • Damage from moving props that are to remain stationary.

Damage or loss will be assessed as soon as possible after the conclusion of the event. All visible damage will be photographed on-site whenever possible.

 

premier party props will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt of the Premier Party props report.

 

premier party props has the right to refuse business to anyone.

Privacy Disclosure Notice

We are committed to respecting your privacy and safeguarding your personal information.  Please be assured that any information collected from our customers will not be sold, shared, or rented to others in any manner that differs from what is disclosed in this statement.

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